Refund policy
RETURN POLICY
Return requests must be submitted within 10 calendar days after the shipment has been confirmed as delivered. Customers must contact us and receive return authorization before sending any merchandise back.
Returned items must remain unused, uninstalled and in the same condition in which they were received. Identification tags, labels, markings and included components must remain attached and unaltered.
Returns will not be accepted for:
- Transmissions or parts that have been installed, mounted, test-fitted or filled with fluid
- Merchandise that has been opened, disassembled, modified or programmed
- Electrical components, control modules, sensors or programmed items
- Custom-built or special-order merchandise
- Items with missing or altered identification markings
- Sealed merchandise after the original seal has been opened
- Products damaged after delivery
- Packages returned without prior authorization
Return authorization only gives permission to ship the merchandise back. It does not guarantee that a refund will be approved.
Every return is inspected after arrival. Once the merchandise has been confirmed as the correct item and found to meet our return requirements, an approved refund will be issued back to the original payment method.
Original shipping charges are nonrefundable. The customer is also responsible for return shipping unless the return is the result of an incorrect item being shipped or qualifying shipping damage.
Damaged, incorrect or incomplete orders must be reported within 72 hours of delivery. Clear photographs of the product, shipping label, packaging and any visible damage must be provided. All packaging materials should be kept until the claim has been completed.